Effective Date: 11 June 2026
Merten Land Clearing & Excavation (“Merten,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request a quote, use our chat feature, call us, email us, or interact with our services.
By using this website or contacting us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Property address or project location
- Photos, videos, or details about your property or project
- Messages submitted through our website, chat widget, email, or text message
- Any other information you choose to provide when requesting a quote or communicating with us
We may also collect limited technical information automatically when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referral source
- General location information based on your browser or device settings
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and project inquiries
- Review property details, access, terrain, and project scope
- Communicate with you by phone, email, chat, or text message
- Schedule site visits or project work
- Provide estimates, updates, and customer service
- Improve our website, services, and customer experience
- Maintain business records
- Send follow-up messages related to your inquiry or project
- Protect our website, business, and customers from fraud, misuse, or security issues
We do not sell your personal information.
3. Phone, Text, and Chat Communications
If you contact us by phone, chat, website form, or email, we may respond using the contact information you provide.
If you call us and we miss your call, we may send a text message follow-up so your inquiry is not lost. If you use our chat feature, submit your phone number, or request a quote, you may receive messages related to your project inquiry.
Message and data rates may apply. You can opt out of text messages at any time by replying STOP. You may also contact us directly and ask us not to send text messages.
We do not use your phone number for unrelated marketing without your consent.
4. Project Photos and Videos
During or after a project, we may take photos or videos for documentation, quality control, before-and-after records, internal reference, or marketing.
If we use project photos or videos on our website, social media, advertising, or portfolio, we will avoid sharing sensitive personal details such as private contact information. If you do not want your property photos or videos used for marketing, please let us know.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to help the site work properly, understand how visitors use the website, improve performance, and support marketing or analytics.
Cookies are small files stored on your device. You can control or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
We may use third-party tools such as analytics, advertising, chat, or website performance tools. These services may collect information according to their own privacy policies.
6. How We Share Information
We may share information only when necessary to operate our business, provide services, or comply with legal requirements. This may include sharing information with:
- Website hosting providers
- Email, phone, chat, or SMS service providers
- Scheduling, customer management, or quote management tools
- Contractors, subcontractors, or service partners when needed for a project
- Payment, accounting, or business record systems
- Legal, insurance, or regulatory parties if required
We do not sell customer information to third parties.
7. Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no website, email, phone, or online communication system is completely secure.
Please avoid sending highly sensitive personal information through our website, chat, or email unless necessary.
8. Data Retention
We keep personal information only as long as reasonably necessary for business, service, legal, accounting, insurance, or recordkeeping purposes.
Project inquiries, quote details, emails, texts, and project records may be retained to help us manage customer service, follow-ups, future work, and business documentation.
9. Your Choices
You may contact us to:
- Request access to the personal information we have about you
- Ask us to correct or update your information
- Ask us to delete certain information, where legally and practically possible
- Opt out of text messages
- Ask us not to use project photos or videos for marketing
To make a request, contact us using the details below.
10. Third-Party Links
Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing information.
11. Children’s Privacy
Our website and services are intended for property owners, businesses, and adults requesting land clearing, excavation, grading, drainage, and related services. We do not knowingly collect personal information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. Continued use of our website after changes are posted means you accept the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Merten Land Clearing & Excavation
Loveland, Ohio
Phone: (513) 659-2803
Email: noah@mertenlandclearing.com
Website: mertenlandclearing.com